Led international development projects employing geospatial and mobile technology to address health crises in developing countries, fostering capacity building and beneficiary empowerment.

• Communication focal point across multi-cultural stakeholders (UN agencies, NGOs, MOHs).
• Conducted geospatial analysis and reporting using QGIS, ArcMap, Arc Hydro, and ArcGIS Pro.
• Designed and analysed digital field data collection using ODK, ONA, and KoboToolbox.
• Managed project resources, staffing, budgets, and roadmap.
• Managed business needs analysis, service implementation, and technical support.
• Managed product testing, end-user engagement, deployment, release, and documentation.
• Oversaw procurement, negotiation, and management of technology vendors.
• Delivered project updates and reports to domestic and international stakeholders.
• Ensured compliance with governance methodologies and contributed to PMO activities.
• Delivered in-country and virtual product demonstrations and training.

Managed the global client reporting implementation team, aligning business objectives with technological solution (Actuate).

• Developed service budgets, strategies, and roadmaps for continuous improvement.
• Supervised a global team of eight, ensuring effective collaboration between local and remote teams.
• Negotiated contracts with external vendors and consultants.
• Managed service capacity, availability, performance and security.
• Gathered requirements, monitored SLAs, and managed business expectations.
• Oversaw deployment and post-implementation support for service.

• Coordinated the global implementation of real-time data services in virtualized environments.
• Monitored project risks and progress while coordinating global technical operations teams.

Directed IT change initiatives and global rollouts in compliance with ITIL and COBIT standards.

• Coordinated resources across development, DBAs, server teams, data security, and support.
• Managed regression and UAT testing, project planning, and go-live events.
• Improved release processes and developed tools for enhanced performance and ensured governance.
• Creation of project plans and schedules, chairing meetings, and hands-on leadership of go-live events.

External consultant to a project team undertaking the global operating system migration project.

• Configuration and release management of international desktop applications.
• Repackaging of legacy software for automated deployment using MS SMS server.
• Applications testing and support in collaboration with system users internationally.

Led IT support and software rollouts across Switzerland for the private banking division of UBS in Geneva.

• Management of a team of six IT support technicians responsible for premium-level user support.
• Implementation, monitoring, and reporting of Service Level Agreements (SLAs).
• Management of customer satisfaction and expectations, performance reviews and reporting.
• Team motivation, planning and follow-up of associate development and training goals.

Oversaw all aspects of IT Management for the Geneva office of a major international metals trading company. 

• Systems administration, applications development and support, and user training.
• Management of external hardware and software vendors.
• Management and planning of IT departmental budget.
• Led projects to implement database applications relating to materials management and fiduciary payments.

Provided IT support and spreadsheet programming within the actuarial department. Developed systems to perform the most common actuarial calculations. Automated testing procedures for new products.

Led an Import/Export department consisting of myself, one assistant and a shared back-office staff dedicated to the trade of foodstuffs primarily to/from the Caribbean and South America. Focused on the development of new businesses and markets.